Bunnies & Branchs

Hey everyone

Just a quick one. Shipping is on going, nothing's really changed. Another huge pile went out today, but there's no more pick ups now until after Christmas. We are well on the way to being finished.

We haven't had any reported issues so I hope everyone is liking their pins :). Don't hesitate to get in touch if you're unhappy with your package. Hopefully the next update will be the end of the campaign.

Happy holidays ~

Just a quick one to say... Shipping is on going, we're just a bit slow.

We had a couple of packages returned because of an issue with our weights. That's on me, they're heading back out again already. Some of you made such large orders they don't all fit in one mailer (which is awesome) - if all of your items aren't present, check the inside top of the box. It should have box 1 of (x) written on there. If not, get in touch! 

We haven't resolved the fish pond issue yet. The manu has promised to remake them and we're waiting for them to at least predict a timeline. 

Hopefully, many of you already have your pins in hand! We're aiming to have all packages out by December. 

Thanks, everyone :)

Hey all;

In the midst of packing orders we've discovered that the koi fish pond pins have been leaking. We thought we had an issue with air bubbles, but all of the 'good' ones have also started to slowly drain.

Thankfully we haven't sent any out yet. If you ordered a fish pond pin, we've sent you an acrylic keychain of the same design for now. Once I have contacted the manufacturer and we have information on how they're going to handle it (hopefully they will replace them) I'll come back with some info on your options (including full refunds).

Just a heads up that acrylic keychains have a protective film on both sides, so remember to peel it off. 

(If you ordered this pin in a future campaign, you will get an update later on, it may not effect those campaigns at all. We hope.)

Shipping is progressing, slowly but surely. 

Sorry guys, in the middle of the tariffs and keeping updated on the USA stuff I didn't notice, Canada Post is currently on strike. They're not accepting items right now. I literally cannot send things to you for the time being. 

It looks like things might be changing soonish, but Royal Mail isn't accepting items to Canada for under 170 Canadian dollars shipping fee (that is not a typo). 

Orders are being packed up ready to go, and I'll send them off as soon as prices go back to normal. 

Hello hello ~

Well we're back! Now we have everything we need and fulfilment is about to begin! We'll need about a week to get all of the pre prep done and for the addresses to lock down, so in roughly two weeks time packages should start to arrive, especially within the UK. Having said that, I've had some pretty serious health complications recently, so this is going to be a bit slow going - its just two of us hand packing and checking all of the packages, and there's a limit on how many my postie will take in a day. So I would think we won't be finished until late into October.

As for the US - Royal Mail have indeed set up a system to send out mail to the US. For this project, we already charged everyone their postage costs since it was mixed in with a chunk of money we needed for manufacturing add-ons. We can't go back and ask for more now - so we'll be paying the tariff fees. I'm going to leave the US packages until last for pick up, just in case something changes; but there's nothing on the horizon on that front until March and I don't want to put off fulfilling the project that long.

I could really use 2-3 volunteers from the USA to get their packages right away so we can test out the system. If you feel like helping me out, post below this update! What I'll need is for you to keep me updated about what tracking information you recieve, when your package arrives and if you have any trouble. It'll be a good test for me for the costs on my end, and also if the system has any delays and making sure Royal Mail is doing their job 😂.

Also! I believe US postage now requires a recipient phone number. So I might have to contact everyone for that. I won't be sure until we've tried it out, but if its true then there's nothing I can do to get around it. Any mistakes in the paperwork are what could trigger that $80 flat fee. So we're going by the book.

Last but not least; the one sad thing about Backerkit is we don't really get a lot of reviews/feedback once products go out. I'd really love to know what you guys think of the pins, and also the packaging and how the project went as a whole. To that end; after your package arrives, if you leave a comment, make a post or send an email with a little bit of feedback, put a note at the bottom including any other project of ours that you've backed. I'll go to that project and attach a little freebie for you in your next package. Be as critical as you like, it really helps us look at where we're taking things next. If you haven't backed another project yet... back the £5 tier during Pintober, get a bunch of seasonal freebies and your review gift 😂.

I think that's everything. Leave any questions here and I'll either edit them in or do another mini update. I'm going to initiate locking down addresses right now, you'll get a notice.  If you want to change anything at this stage do just give us a support email and do what I can :).